PRIVACY POLICY

This privacy policy is for the website; www.colmoretailors.co.uk and served by Colmore Tailors Ltd, First Floor, Astor House, 282 Lichfield Road, Four Oaks, Birmingham, B74 2UG, and governs the privacy of its users who choose to use it.  

It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre GDPR enforcement] and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhere to.   Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website.   Further explanations may be provided for specific pages or features of this website, in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you.   Our contact information is provided should you have any questions.

 

THE DPA & GDPR MAY 2018

We, and this website, comply to the DPA (Data Protection Act 1998) and already comply to the GDPR (General Data Protection Regulation) which came into effect from May 2018.

 

COMPLIANCE

We will:

-             Only collect information that we need for a specific purpose;

-             Keep it secure;

-             Ensure it is relevant and up to date;

-             Only hold as much as we need, and only for as long as we need it; and

-             Allow the subject of the information to see it on request.

 

OVERVIEW OF DATA USE

It is important to note that Colmore Tailors Ltd does not share, sell or communicate any customer information with any other organisation, third party or any non-employee of the company, unless required to complete your services.   For example, sharing your name when ordering your fabric to ensure it is allocated to your order upon arrival.

Colmore Tailors Ltd only uses data in the following ways:

  1. To update you on your order.
  2. To send a birthday or special event card.
  3. To send a newsletter to those customers that have actively opted in to receive it
  4. To reply to reviews and articles, although never including an address, telephone number or email. Replying to a review does not fall within the remit of the GDPR as the “reviewer has actively and publicly taken the initiative to engage in a public domain and it is therefore reasonable for the subject of the review to continue that engagement.”
  5. To track and follow up on your enquiry.
  6. To provide information required to complete your order, i.e invoices and payment receipts.

Data is not used in any other way and therefore we consider this to be the minimal and fair use of customer information.

 

REMOVAL OF CONSENT

Withdrawing consent can be done at any time and with immediate effect by emailing enquiries@colmoretailors.co.uk -    Please note that withdrawing certain information may mean we are no longer able to fulfil your order.

 

HOW IS YOUR DATA STORED

Your data is kept fully secured in the following cloud-based storage systems:

-        Capsule CRM

-        Xero Accounting Software

-        Mailchimp

-        Squarespace

-        PayPal

-        Stripe

-        Onedrive

All websites and storage systems are fully secured with access only granted to Colmore Tailors Ltd employees.   From time to time access may be granted to an external company or Party working on behalf of Colmore Tailors (for example our web developers may access Squarespace in order to build a new webpage).    Any access will be restricted to its least workable amount, and any private information will not leave Colmore Tailors, nor will it be stored by any third party after its use.

 

FURTHER INFORMATION

If you wish to be informed of what information we hold for you, it must be put in writing with the following information:

-        Full Name

-        Address

-        Contact

-        Proof of Person – such as a utility bill     

This must be sent, with a covering signed and dated letter, to:

Colmore Tailors, Ltd, First Floor, 17 Cannon Street, Birmingham, B2 5EN

Please note, for purposes of data safety and verification, no enquiries can be dealt with by telephone or email.

 

USE OF COOKIES

This website uses cookies to better the users experience while visiting the website.   As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website.   This allows the website, through its server, to provide users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer hard drive that they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.  

 

WEBSITE VISITOR TRACKING

This website uses tracking software to monitor its visitors to better understand how they use it.   The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

 

GOOGLE ANALYTICS

Google Analytics Demographics and Interest reports are used on this site. If you would like to opt out of Google Analytics tracking, please visit this page

Find Google Analytics other available opt outs here

 

DOWNLOADS & MEDIA FILES

Any downloadable documents, files or media made available on this website are provided to users at their own risk.   While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

 

CONTACT & COMMUNICATION WITH US

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk.   Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Your information is only used in conjunction with your order and dealings with Colmore Tailors.   We do not share information with other outside companies, unless required to do so by law. 

We may occasionally send you personalised communications regarding items of information we think may be of interest to you, such as new fabrics, new product lines or special offers.   This will be done on a “customer relationship” basis and purely in the interests of serving you to our best capability.    You can always request no further contact at any point.

 

MAILING LIST & MARKETING MESSAGES

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system.    This is done in accordance with the regulations named in 'The policy' above.   We will give you the option to “opt-in” to such mailings, and always the options to “opt-out” if you so wish.

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish.   Users can subscribe through an online automated process where they have given their explicit permission.   Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in the above policy.    Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists).    The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages.   Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is MailChimp and you can read their privacy policy in the resources section.

As per the GDPR data transferred outside of the EU must meet certain conditions. MailChimp stores data in the U.S. and is certified by the Privacy Shield framework in order to legally transfer personal data under the GDPR.   See Section 16 of their privacy policy below for more information on this.

 

EXTERNAL WEBSITE LINKS & THIRD PARTIES

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter.    This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo).   Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts.   Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SOCIAL MEDIA POLICY & USAGE

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online.   While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles.   We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.   You can find further information about some social media privacy and usage policies in the resources section below.

 

RESOURCES & FURTHER INFORMATION

·        Twitter Privacy Policy

·        Facebook Privacy Policy

·        Google Privacy Policy

·        Linkedin Privacy Policy

·        Mailchimp Privacy Policy

·        Capsule Privacy Policy

·        Xero Privacy Policy

·        Squarespace Privacy Policy

·        PayPal Privacy Policy

·        Stripe Privacy Policy

·        Onedrive/Microsoft Privacy Policy